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Reputation Management – Reputation Monitoring for Small and Medium Sized Businesses

Take control of your online reputation today

  Your reputation is what you say about yourself and what others say about you. Constantly, customers are talking about your business or businesses on websites like Yelp, TripAdvisor, Google+, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue — it’s time you join the conversation and learn what they're saying. Thankfully, Reputation Management software gives you control over your online presence by helping you correct online listings, respond to reviews, compare yourself against competitors and more. Consequently, monitoring yourself in this way will add to your platform.

Verify your listings to improve your search rank

Verify the accuracy of your online business listings across review sites, directory sites and social networks. Unfortunately, inconsistent listing data can lead to poor placement in search results.

Hear what people are saying all over the web

Compile mentions from a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.

Monitor customer feedback on review sites

Additionally, pull in results from major review websites to view overall scores and see which keywords your customers are using to describe your business.

Stay in-the-know with regular reports

Finally, executive reports break down how your business is faring in online conversations and helps you understand what to do. Additionally, alerts are also sent every time new information is found.

Overall Benefits:

  • Finally, hear what your customers are saying about your business and products on review sites, blogs and social networks
  • Ensure your online listings are consistent across the internet
  • Monitor your employees’ activity on social media
  • Consequently, See how your online presence compares to your competition
  • Additionally, receive regular, actionable reports that help improve your presence
  • Finally, gather reviews from customers both online and in-store with Review Generation; control which reviews go public and which stay private
 

  1http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756 2http://searchenginewatch.com/article/2338839/73-Lose-Trust-in-Brands-Due-to-Inaccurate-Local-Business-Listings-Survey

Brand Analytics – Multi Location Reputation Monitoring for Brands and Franchises

A local look at the big picture

It doesn’t matter how much money you pour into marketing your national advertising campaigns, customers are still going to judge your brand, platform, and business by how clean the bathroom is at the closest location. Additionally, you can be certain they’re going to make their opinions known. However, Brand Analytics allows you to understand how your locations are performing on an individual basis. Thankfully, with our interactive wrap-up reports, you can dig down to see the aggregate rating of a particular store over the last month, or see how different regions compare to one another. Additionally, our tool also allows you to post to individual social accounts, allowing you to quickly author posts for your all of your stores / businesses, certain regions, or individual locations.

Review comparison and management Check out the latest 1-star and 5-star reviews, compare scores between locations and identify the best and worst performers enabling you to better focus your time and effort.

Listing visibility and accuracy

See how and where your locations are listed on directories, review sites and social networks. Additionally, visualize improvement over time, and discover which regions and locations are most visible.

Post to multiple social accounts

Is there a sale you’d like to promote in one territory but nowhere else? Compose and schedule posts across the right social media channels to individual locations, regions or your entire chain.

Interactive roll-up reports

Take your brand’s messy reputation data and organize it! Thus, monthly reports show you a birdseye view of your online presence and allow you to dig deeper into individual locations.

Benefits

  • Benchmark and identify your best and worst performing stores
  • Sort, search and read reviews by region, location, keyword or rating
  • Additionally, discover which locations are missing from directories, or have incorrect/inaccurate data
  • Understand trending themes in a store’s performance
  • Schedule and post to all your stores’ social media accounts, or choose specific locations
  • Finally, organize and visualize your brand’s reputation data into customizable, interactive reports

View a sample brand report here: https://www.vendasta.com/static/images/brands/sample-brand-report.jpg  

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