REPUTATION INTELLIGENCE: Reputation Monitoring for Small and Medium Businesses

EXERCISE MORE CONTROL OVER YOUR REPUTATION.

Your reputation is what you say about yourself and what others say about you. Every day, customers are talking about your business online, whether on Yelp, TripAdvisor, Google+, Facebook, blogs or elsewhere. This chatter has a direct impact on your revenue — it’s time you join the conversation because 90% of customers say buying decisions are influenced by online reviews. Thankfully, Reputation Intelligence gives you enhanced control over your online presence by helping you correct online listings, respond to reviews, benchmark yourself against competitors and much more.

LISTINGS MENTIONS REVIEWS REPORTS

Verify the accuracy of your online business listings across review sites, directory sites and social networks. Inconsistent listing data can lead to poor placement in search engine results.

Compile mentions from unstructured sources including news sites, blogs and social networks and highlight the most positive and negative mentions using automated sentiment analysis.

Pull in results from major review websites to view overall scores and see which keywords your customers are using to describe your business.

Executive reports break down how your business is faring in online conversations and gives you actionable information. Alerts are also sent every time a new mention is found.

1http://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756

REPUTATION INTELLIGENCE: Reputation Monitoring for Small and Medium Businesses

BENEFITS ? Hear what your customers are saying about your business on review sites, blogs and social networks ? Ensure your online listings are consistent across the Internet ? Monitor your employees’ activity on social media ? See how your online presence compares to your competition ? Receive regular, actionable reports that help improve online presence ? Easy to use

73% lose trust in brands due to inaccurate local business listings. 2 Monitor, manage and build your online reputation today! http://searchenginewatch.com/article/2338839/73-Lose-Trust-in-Brands-Due-to-Inaccurate-Local-Business-Listings-Survey

PRESENCE BUILDER

Online Presence Building for Small and Medium Businesses ESTABLISH A STRONGER ONLINE PRESENCE.

With so many different services on the web, it’s easy for small businesses to be overwhelmed. Additionally, on top of maintaining a Facebook page and a website, you need a mobile site, blog, etc. Plus, you need to ensure your data is accurate on hundreds of different listing sites. Presence Builder can unify your brand so you only need to create and maintain one set of common data across desktop, mobile and social platforms. Meanwhile, Listing Distribution (optional) will ensure your data is consistent and accurate across 300+ popular sources because more than 20% of Google searches are performed on a mobile device. 

LISTING DISTRIBUTION

Build a responsive location page for your business to ensure that your location information is searchable and mobile-friendly.

Distribute your business’ information to the four major data providers, who will distribute your listing to 300+ sites, including search engines, review sites and directories.

1 http://blog.hubspot.com/marketing/responsive-design-list

PRESENCE BUILDER

Create, simplify, and sync your entire online presence

BENEFITS Location Page: ? Provide customers with a mobile-optimized location page ? Enhance your search engines presence ? Easy to build Listing Distribution: ? Maintain a consistent, accurate online presence to enhance local search rank 61% of people have a better opinion of brands when they offer a good mobile experience. 1 Monitor, manage, and build your online reputation today! 1 http://blog.hubspot.com/marketing/responsive-design-list

SOCIAL MARKETING

Social Media Marketing for Small and Medium Businesses.

SPEND LESS TIME WHILE DRIVING BETTER RESULTS.

Social media marketing is successful when you are constantly posting updates and having real-time interaction with your clients. However, who has time for all of that? What you need is an easy-to-use tool that streamlines your social media marketing needs. Thus, social Marketing publishes content, finds real-time leads, and searches for content. Additionally, with Social Marketing, businesses can build loyal followers and revenue through the use of social media. 13% higher lead conversion rates when generated from social media. http://offers.hubspot.com/2013-state-of-inbound-marketing

SOCIAL MARKETING

BENEFITS

? Interact directly with new customers and expand your audience ? Discover and republish content to engage with your social audience ? Respond to clients on your multiple social platforms from one place ? Monitor multiple Facebook, Twitter, Google, LinkedIn and Foursquare accounts from one easy-to-use location ? Compose and post to all of your social media platforms from one location ? Schedule your content and have it publish at a later date 85% of fans of brands on Facebook recommend brands to others, compared to just 60% of average users.

Customer Service Generating Leads Building Fans Monitor, manage and build your online reputation today! 2 http://www.syncapse.com/value-of-a-facebook-fan-2013/#.U9gcRPldV8F LISTING DISTRIBUTION Building your online presence IMPROVE LISTING CONSISTENCY ACROSS MORE THAN 300 SITES.

Listing Distribution submits your business listing to the four major data providers: Factual, Acxiom, Infogroup, and Neustar (Localeze). Together, these data providers are referenced by over 300 online listing directories. However, you can optimize your listings for three factors that impact local search rank: the number of online citations, the popularity of sources they appear on, and the accuracy and consistency of listing information. Simply activate your Listing Distribution, and watch as your listings improve over time. Monitor, manage, and build your online reputation today!   http://www.google.ca/think/research-studies/what-users-want-most-from-mobile-sites-today.html LOCATION PAGES Mobile and Desktop-Friendly Websites for Local Businesses

LOOK GOOD FOR CONSUMERS AND SEARCH ENGINES.

According to Google: “It turns out that you can lose more than the sale with a bad mobile experience. A site that's not designed for mobile can leave users feeling downright frustrated, and these negative reactions translate directly to the brands themselves.” Google's right. Additionally, 52% of all local searches are done from a mobile device. Thus, no matter the size of your business, a mobile-optimized website is crucial. Thankfully, with our Location Pages, your customers can easily find your location, contact information, and so much more! 

Responsive design allows for the location page to adjust to the size of any screen. You no longer have to worry about your customers having a bad browsing experience. Your location page will look great on any screen they use!

Link your current website, Facebook page, Twitter account, Youtube Channel, and RSS feeds through your location page to help guide your customers through all of your media channels.

Easily add/remove pages, edit content, add images and change designs. With this easy to use design, you can keep your location page up-to-date and accurate without dreading the editing process.

Analytics are available via downloadable CSV files to show: ? Unique visits ? Page Views ? Image Clicks ? Map Clicks ? Phone Calls ? Referrals ? … and more!

http://www.socialmediatoday.com/content/10-mobile-search-statistics-showing-past-and-predicting-future-infographic DIGITAL AGENCY with Concierge

EXERCISE MORE CONTROL OVER YOUR REPUTATION.

Local businesses love the idea of Reputation Management. Thankfully, they understand the advantage of engaging with their customers on social media, and they know how important it is to have accurate business listings. However, they’re too busy running their business to maintain a good web presence. 

That’s where we come in — using Concierge, our Digital Agency LISTINGS SOCIAL REVIEWS REPORTS http://www.hubspot.com/marketing-statistics DIGITAL AGENCY with Concierge

BENEFITS ? Eliminate the stress of daily social tasks ? Focus on your business, not logging into multiple social accounts and review sites ? Additionally, See regular reports that illustrate the value of your digital agency ? Correct your listing information so customers can find you ? Plus, Your customers won’t have to wait for responses on social media- 25% of small business owners spend 6-10 hours a week on social media 2 Let us take care of your online reputation while you focus on your business